Group Companies - TPS (Insurance Admin Services) Ltd.
TPS (Insurance Admin Services) Limited
At TPS (Insurance Admin Services) Limited we provide a range of administration services in support of Travel and Wedding insurance schemes in the form of:
• Call Centre Fulfilment & Administration
• Medical Screening
• Claims Handling
Our call centre provides our fulfilment and medical screening services to some of the most recognised brands in the UK. We pride ourselves in setting high standards for these services and constantly monitor delivery through a range of key performance indicators.
We work in partnership with our Clients to regularly review the quality of our services actively seeking feedback to understand where service improvements can be made. To maintain an efficient operation we keep a focus on capacity planning to ensure we are appropriately resourced to meet our service level commitments.
Our specialist claims handling team have significant expertise in travel and wedding claims. Our claims team handle in excess of 60,000 claims a year with a track record of excellent customer satisfaction.
Our philosophy in handling claims is to ensure that we treat all customers fairly and that we settle claims promptly. Our processes are geared to customer decisions being delivered within 72 hours of notification with the necessary information.
For more information about TPS (Insurance Admin Services) Ltd. visit www.tpsltd.com